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At AV Peptide, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a hassle-free return and refund policy. Please read the following guidelines to understand our process for returns and refunds:

1. Eligibility for Returns

  • To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
  • Returns must be initiated within 30 days of the date of purchase.
  • Products that have been opened, used, or tampered with are not eligible for return unless they are defective or damaged upon receipt.

2. Initiating a Return

  • To initiate a return, please contact our customer service team at [contact email or phone number] to request a Return Authorization (RA) number.
  • Once you have received your RA number, securely package the item(s) you wish to return, including all original packaging and any accompanying documentation.
  • Clearly mark the RA number on the outside of the package and ship it to the address provided by our customer service team.

3. Return Shipping

  • Customers are responsible for all return shipping costs unless the return is due to a product defect or error on our part.
  • We recommend using a trackable shipping method and retaining proof of postage for your records. AV Peptide is not responsible for lost or damaged returns during transit.

4. Refund Process

  • Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item(s).
  • If your return is approved, a refund will be processed to the original method of payment used for the purchase.
  • Please allow up to [number] business days for the refund to appear in your account, depending on your bank or credit card issuer’s processing times.

5. Exchanges

  • If you wish to exchange an item for a different product, size, or variant, please follow the return process outlined above and place a new order for the desired item separately.
  • Exchanges are subject to product availability, and additional shipping charges may apply.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately upon receipt to report the issue and request a replacement or refund.
  • We may require photographic evidence of the damage or defect for our records and quality control purposes.
  • Damaged or defective items will be replaced at no additional cost to you, or a refund will be issued, depending on your preference.

7. Non-Refundable Items

  • Certain items are not eligible for return or refund, including gift cards, downloadable software products, and clearance or final sale items, unless they are defective or damaged upon receipt.

8. Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team at [email protected] or (347) 338-4802 We are here to assist you and ensure that you have a positive experience with AV Peptide.

By making a purchase from AV Peptide, you agree to abide by the terms of this return and refund policy. We reserve the right to update or modify this policy at any time without prior notice.